Shipping policy

First of all, thank YOU so much for placing an order. We are truly grateful for you and are honored to be on this healing journey with you.

FAQ

How much is shipping?
Standard Ground Shipping is free. Upgraded shipping will be paid for by the consumer.

How can I track my shipment?
You will receive a shipping confirmation email within two business days of placing your order. The email will confirm that your order, or part of your order has shipped. You may receive multiple e-mails.

Do you ship DrinkFolks internationally?
We currently do not ship outside of the USA. DrinkFolks is currently only available for the lower 48 states in the USA (including the District of Columbia). 

How long does Dose take to ship?
After you place your order, we typically estimate about 5-10 business days for your shipment to arrive. The exact time of your order depends on the shipping method selected, product selected, and your shipping location.

Can I return the product I ordered?
All sales are final. 

Do you sell at retail locations?
Yes! You can find out if DrinkFolks is available in a retail location near you by visiting our Store Locator page.

Shipping Methods and Costs

Standard Ground Shipping is free. Upgraded shipping will be paid for by the consumer.

We process and ship all orders within 48 hours of an order placement once the funds have cleared your account. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM EST, excluding holidays).

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service).

Title and risk of loss pass to you upon our transfer of the products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.  We are not liable for any delays in shipments.

Please email ttang@drinkfolks if you have any questions.

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.

  • Shipment Confirmation. This e-mail confirms that your order, or part of your order has shipped. You may receive multiple e-mails depending on the products you selected, or if you ordered multiple products and they were shipped separately. The arrival time of your order depends on the shipping method selected, Product selected, and your shipping location.

  • Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please email us at ttang@drinkfolks.com immediately so the problem can be addressed.

Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. Orders placed on drinkfolks.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your Product(s).

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your address keeping you up to date about the status of your order.

  • Contact us. If you still have questions about your order, please email us at ttang@drinkfolks.com.